Law Practice Optimization and what it means to the modern law firmMark Halberstam
November 22, 2011 — 1,470 views
As Clients awareness of LPO increases, they will in turn drive the Legal Industry to adopt LPO methodology. The Legal Industry can no longer hide behind antiquated methods that are still is use today when dealing with the voluminous amount of paperwork, telephone calls, research, as well as, all communication and document production that is involved when dealing with the resolution of a legal matter. Before LPO, the Law Firm has been able to past the cost of inefficiency directly to the client by way of standard hourly billing. Since LPO, the Law Firms are being held to a higher standard of expectations and efficiency, and with the use LPO, these efficiency savings are being passed down to the client with better service for less money.
The use of today's modern technology is now being demanded by the client. Having the ability to receive mail electronically, receive SMS messages for reminders or court notifications, is now the standard that is expected in the industry. Older, much antiquated methods like regular mailings, are no longer being accepted by the client who expects more from their Law Firm.
The initialism "LPO" can refer to "legal practice optimization" synonymous with "law practice optimization", which is a term adopted by an industry of consultants who carry out optimization projects on behalf of individual Law Firms. These consultants or Legal Practice Optimizers or Law Practice Optimizers, perform an in depth evaluation of the current practices of the Law Firm and then provide recommendations as to the lack of efficiency being used within the managerial sector of the Firm. Many times, the LPO consultant finds deficiencies pertaining to the lack of adaptation by the Firm to utilize current technology and software that is available in the current market place. In many instances, the LPO consultant will find the Law Firm has become complacent with respect to the managing of the Law Firm due to their ability to offset any extra costs of being inefficient, directly in their client billing.
Law Practice Optimization does not stop with streamlining the internal practices of the modern law firm. It also covers managing the online exposure and marketing of the firm when appropriate, through the creation of a custom web site for the firm, and in addition the application of the now established practice of SEO or Search Engine Optimization. This is now a common area of focus for the practicing LPO consultant since legal firms are now relying on new client intake via the internet, a well functioning and effective presence online is now essential.