HIPAA and Frontline/Front Desk Health Care Employees - Lessons Learned During the Pandemic
1 hour 30 minutes
Learn how to respond properly to patients’ requests for access to all or a portion of their protected health information.
Over the past year, the coronavirus pandemic has emphasized how important it is for front desk and frontline workers to have a practical, workable understanding of how HIPAA’s Privacy and Data Security standards apply. This topic will take a role-based look at some of the key activities performed by front desk health care employees and review opportunities for protecting patient privacy in routine and in pandemic circumstances. Certified privacy officer Leslie Bender, an experienced HIPAA educator, will highlight HIPAA’s requirements in a practical, accessible way for the unique circumstances frontline health care workers face and the challenges the pandemic has brought to patients’ ‘front desk’ experiences.
• You will be able to recognize patient’s communication preferences about how their protected health information is used and disclosed.
• You will be able to review the HIPAA compliant authorization.
• You will be able to identify who a patient’s legal representative is and what information the personal or legal representative may receive.
• You will be able to discuss how to properly respond to patients’ requests for access to all or a portion of their protected health information.