Effective Collections: A Proactive Approach to Credit Management

• Overview

Learn to take a proactive approach to making your collection process and policies more efficient.This material will explore how collections are a sometimes overlooked but vital part of the overall credit risk management process. In many companies, the credit function is a separate person or team focused on credit risk evaluation, setting and updating credit limits, and resolving customer order holds. While credit normally reports to the same manager as collections, there is a tendency for them to operate in a parallel versus fully integrated manner.

Authors

Agenda

The Purpose of Credit Management

• Objective

• Alignment With Go to Market Strategy

• The Dimensions of Credit Management

The Role of Collections in Credit Management

• Controlling Exposure

• Eyes and Ears

• Communication Channel With Customers

Proactive Credit Management

• Credit Alert Services

• Proactive Credit Limit Updates

• Proactive Collections

• Security and Insurance

Collaboration in Credit Management

• Credit and Collection Roles

• Order Hold

• Payment Terms