Register Online - Add to Cart


Sponsored by Lorman Education
Product ID: 409307EAU
Credit & Course Provided by:

Digital Communications, Regulation F, and the Fair Debt Collection Practices Act

OnDemand Webinar (60 minutes)

Understand the key features of Regulation F and which forms of digital engagement are permitted.On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers' communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consumers' communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers' preferred methods for digital communications.


Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE, Clark Hill PLC


What Forms of Digital Engagement Are Permitted by Regulation F?

• Electronic Mail

• Texting

• Secure Messaging in Social Media

• Unattended Voicemail Drops

What Guardrails Have Been Established for the Use of Digital Engagement in Debt Collection Under Regulation F to Prevent Improper Third-Party Disclosure, Harassment, Unfair or Deceptive Acts or Abusive Practices?

How Does the Telephone Consumer Protection Act Factor Into the Use of Digital Communications Tools in Debt Collection?

What Permissions, Consents, Opt-Outs, and Opt-Ins Should We Consider - and What Is Involved in Learning and Honoring Consumers' Communication Preferences?