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OnDemand Course: How to Write an Effective Credit Policy

How to Write an Effective Credit Policy

Discover the essential elements of an effective credit policy. All financial institutions must have a written policy that establishes the rules and a framework to prudently operate and administer their credit exposure.

OnDemand Course: Writing Effective Demand Letters in the Age of COVID-19

Writing Effective Demand Letters in the Age of COVID-19

Learn how to draft effective demand letters that pack a punch.Learn how to draft effective demand letters in the midst of the COVID-19 pandemic. Now more than ever, it is imperative to pack a punch and ensure that you...

Available as OnDemand Course, MP3 Download

OnDemand Course: Effective Techniques to Combat Call Baiting

Effective Techniques to Combat Call Baiting

Understand call-baiting laws under the FDCPA to maximize your company's ability to not take the bait.Wise consumers and their attorneys often work to entrap collectors and call center representatives into violations of...

OnDemand Course: Effective Collections: A Proactive Approach to Credit Management

Effective Collections: A Proactive Approach to Credit Management

Learn to take a proactive approach to making your collection process and policies more efficient.This material will explore how collections are a sometimes overlooked but vital part of the overall credit risk management...

Available as OnDemand Course, MP3 Download

Live Webinar: Persuasion and Negotiation for Professional Collectors

Persuasion and Negotiation for Professional Collectors

Gain an understanding of the best persuasion and negotiation policies for collection professionals. Credit and collections professionals face tough challenges from pesky customers on a daily basis.

Live Webinar February 9, 2021 1:00pm EST

CLE, CPE credit available

OnDemand Course: Reading Financial Statements: A Creditor's Perspective

Reading Financial Statements: A Creditor's Perspective

Improve your lending skills by learning how to read and interpret complex financial statements.This important topic emphasizes a practical approach to correctly interpret financial statements from a creditor's...

OnDemand Course: Cash Flow Fundamentals for Credit and Collection Professionals

Cash Flow Fundamentals for Credit and Collection Professionals

Explore various cash flow techniques as they apply to a wide-range of business scenarios and address the underlying drivers of cash flow.The cash flow models will include both business and personal (business owner)...

OnDemand Course: Cash, Credit and Collection Management: The Life Blood of the Business

Cash, Credit and Collection Management: The Life Blood of the Business

Explore the importance of the role of 'cash, credit, and collections' management within the business and its relationship to the credit department.This proactive training material will explore the importance of the role...

OnDemand Course: How to Prioritize Your Collections

How to Prioritize Your Collections

Implement a Collection Prioritization methodology customized to your organization, and drive improved results without adding resources.This topic will benefit anyone who manages the Accounts Receivable Collection effort...

OnDemand Course: Fundamentals of First-Party Consumer Collections

Fundamentals of First-Party Consumer Collections

Learn to effectively communicate with a consumer in a unique situation and how to use specific tools for those in temporary circumstances.Most of us were hired to do a job that was not labeled as debt collector.

Available as OnDemand Course, MP3 Download

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