26 Results for ‘understanding-the-difference-between-a-serious-complaint-and-employee-drama

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Live Webinar: Addressing and Handling Unique Collection Situations

Addressing and Handling Unique Collection Situations

Gain an understanding of unique collection situations and what can be done to manage them. This topic will discuss how a collection law firm addresses and handles unique collection situations.

Live Webinar December 15, 2021 1:00pm EST

CLE, CPE credit available

OnDemand Course: Emotional Intelligence for Professionals Working in Collections

Emotional Intelligence for Professionals Working in Collections

Learn emotional intelligence in order to maintain composure in your career.Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment.

OnDemand Course: Telephone Collection Call Scripts and How to Respond to Excuses

Telephone Collection Call Scripts and How to Respond to Excuses

Develop skills necessary to effectively navigate through a collection call while remaining professional and compliant.Asking people for payment is the easy part; it gets more difficult for some of us when the person...

OnDemand Course: Standby Letter of Credit: What You Need to Know

Standby Letter of Credit: What You Need to Know

Learn the best practices when dealing with an SBLC and how to avoid common problems that may arise.This topic will address when a standby letter of credit is the right choice and best practices when using them.

Available as OnDemand Course, MP3 Download

CLE credit available

OnDemand Course: Collection Disputes

Collection Disputes

Gain an understanding on collection claims and how to defend against them.The credit and collection industry remains under an increased scrutiny from the regulators and a target of the aggressive consumer bar.

OnDemand Course: Addressing and Handling Unique Collection Situations

Addressing and Handling Unique Collection Situations

Gain a better understanding of collection letters, the language contained therein and their collection practices to assure compliance with the FDCPA.This information will examine specific collection letter language and...

OnDemand Course: Collection Techniques And Law

Collection Techniques And Law

Gain an understanding of different techniques used for collections and the law that is entailed with this process.Learn the ins and outs of collection techniques and law from an experienced collection attorney.

OnDemand Course: Establishing Payment Arrangements: Beyond Net 30

Establishing Payment Arrangements: Beyond Net 30

Gain a better understanding of terms pushback strategy (TPS) and how to effectively manage customers who extend payment terms.Credit teams are witnessing more customers disregard supplier-set terms and unilaterally...

OnDemand Course: Persuasion and Negotiation for Professional Collectors

Persuasion and Negotiation for Professional Collectors

Gain an understanding of the best persuasion and negotiation policies for collection professionals.Credit and collections professionals face tough challenges from pesky customers on a daily basis.

Available as OnDemand Course, MP3 Download

OnDemand Course: Late Payment Collection Alternatives:  Repayment Agreements and Beyond

Late Payment Collection Alternatives: Repayment Agreements and Beyond

Gain an understanding of the legality issues that paralegals may come across with bankruptcy cases.The turmoil in the credit market has siphoned available credit from many corporate customers' companies looking for new...

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